Shipping & Delivery

You will receive a confirmation email when your order has been despatched and we will send you the tracking details to monitor the progress of your order as soon as your order is ready.

Deliveries are made between 8:30am and 6pm, Monday to Friday unless otherwise requested and and will require a signature to ensure the safe and secure delivery your order.

We do not deliver to PO Boxes unless they are located in the United Arab EmIrates. We are also unable to deliver goods to hotels or Armed Forces Postal Addresses.


COLLECT YOUR ORDER

If you would like to collect your order from Covent Garden, please email us on hello@heidisturgess.com


SHIPPING PRICE GUIDE 2025

We use DHL or Royal Mail to ship most goods from this website.

 

ART PRINTS

We ship art prints from this website to USA, Canada, UK, Australia. You can also order from our new ETSY SHOP

 

USA

FREE SHIPPING and No Duty applies if you are ordering art prints from the USA on this website or Etsy. (Vat and local taxes still apply) 

EUROPE

If you are in Spain, France, Germany or Ireland, we suggest ordering from our ETSY SHOP where you can benefit from free shipping and no duty. All local taxes (VAT) are applied at the checkout.

DELIVERY TIMES 

Please allow 1 to 3 days for processing and 1 to 5 days for delivery.
Made to order items may take up to 10 working days.

GENERAL SHIPPING RATES:-

United Kingdom 

  • Royal Mail Standard (small orders) £4.95
  • Royal Mail Tracked & Signed £8.95
  • DHL Flat Rate £19.00
  • FREE Shipping for all orders of £40.00 and over

EU ZONE

  • Standard Shipping (up to 17 days transit) £12.95
  • DHL Flat Rate £35.00
  • FREE Shipping for all orders of £180.00 and above

USA & SOUTH AMERICA - Canada, Mexico, Brazil, Argentina

  • Standard Shipping (up to 17 days transit) £12.95
  • DHL Flat Rate £35.00
  • FREE Shipping for all orders of £180.00 and above

AUSTRALIA & NEW ZEALAND

  • Standard Shipping (up to 17 days transit) £12.95
  • DHL Flat Rate £35.00
  • FREE Shipping for all orders of £180.00 and above

ASIA -  Hong Kong, Malaysia, Singapore, Japan, South Korea, China , Taiwan

  • Standard Shipping (up to 17 days transit) £12.95
  • DHL Flat Rate £35.00
  • FREE Shipping for all orders of £180.00 and above

UAE - Saudi Arabia, Kuwait, Bahrain, Qatar

  • Standard Shipping (up to 17 days transit) £12.95
  • DHL Flat Rate £35.00
  • FREE Shipping for all orders of £180.00 and above

REST OF THE WORLD

  • DHL (up 10kg) £65.00
  • DHL (10 to 20kg) £95.00 

 

DUTY AND LOCAL TAXES

PLEASE NOTE - When Ordering from outside the UK

  • Duty and local taxes will be applied upon arrival to destinations outside the UK. They are not included in our shipping costs. You will need to pay these in order to get your goods delivered.
  • If your package is returned to us because you refused to pay import fees, outward and return shipping costs will be deducted before your refund is issued.
  • We reserve the right to charge an additional fee for international shipping for particularly valuable or large pieces, or if an expedited service has been requested. 

Local Taxes & Duties

Goods ordered from our website for delivery outside the UK (United Kingdom), may be subject to local import duties and taxes which are added once the package reaches your delivery country. Any additional charges for customs clearance must be paid by the recipient and are set by your local customs office. Please contact them for further information regarding their rates.

Please note that when ordering from heidisturgess.com, you are considered to be the 'Importer of Record' and as a result you must comply with all laws and regulations of the country into which you are receiving the goods.